Mellbet Help Center — Answers to All Your Questions

How to Create a New Account

Signing up with Mellbet is quick and easy. All you need is a mobile number and password — the whole process takes just 2–3 minutes. Follow the steps below:

What to Do If You Forget Your Password

On the login page, click "Forgot Password". Enter your registered mobile number to receive an OTP, then use it to set a new password. The whole process takes under 5 minutes.

Identity Verification (KYC)

For large withdrawals, Mellbet may require identity verification. You'll need to upload a photo of your National ID or passport. Verification is usually completed within 24 hours, and once done, you won't need to go through it again.

• National ID (NID) or Passport
• Selfie Photo (if required)
• Proof of Address (utility bill or bank statement)

How to Deposit

Depositing on Mellbet is quick and easy. Log in to your account, click the "Deposit" button, choose your preferred payment method, and enter the amount. The minimum deposit is just ৳200.

How to Make a Withdrawal

To withdraw your winnings, log in to your account and go to the "Withdrawal" section. Submit a request with your payment method, mobile number, and amount. Mellbet typically processes payments within 5–15 minutes. Minimum withdrawal is ৳500.

If you're having trouble with a deposit or withdrawal

Network issues can sometimes cause transaction delays. If this happens, check the following:

• Make sure your mobile banking account has sufficient balance.
• Save your transaction reference number.
• If your funds haven't arrived within 30 minutes, please contact us via live chat.
• When contacting support, provide your transaction ID and the time of the transaction.

How to Claim Your Welcome Bonus

New Mellbet members get a 100% bonus on their first deposit, up to ৳5,000. Deposit ৳5,000 and receive an extra ৳5,000 in bonus funds — giving you ৳10,000 to start with.

• Your first deposit must be made within 72 hours of registration.
• You can claim a bonus with a minimum deposit of ৳200.
• A specific wagering requirement must be met before any bonus can be withdrawn.

Why Do Bonuses Get Cancelled?

Bonuses may be forfeited in certain situations — such as operating multiple accounts, registering with false information, or failing to meet bonus terms. If you're unsure, check with Live Chat before claiming any bonus.

Current Promotions & Offers

Mellbet runs regular promotions — special cashback during the cricket season, weekly free bets, and reload bonuses. Check the bonus page regularly for the latest offers.

If the site won't load or is running slowly

Sometimes the site may not load properly due to your internet connection or browser cache. If that happens, try the following steps:

Troubleshooting on Mobile

Mellbet is designed as a mobile-first platform, but if you run into issues on mobile:

• Make sure you're using the latest version of your browser.
• Make sure JavaScript is enabled in your browser.
• Turn off your phone's data saver mode.
• Avoid using older Android versions (below 5.0).

Set Your Own Limits

Mellbet believes betting is purely a form of entertainment. It's important for every user to take responsibility for their own wellbeing. You can set daily, weekly, or monthly deposit limits on your account at any time to help reduce the risk of overspending.

• Deposit Limit: Set a daily maximum deposit amount for yourself.
• Self-Exclusion: You can temporarily or permanently close your account at any time.
• Reality check: periodic reminders to log in and review your account activity.

Best Time to Reach Support

While Mellbet's Live Chat is available around the clock, you'll get the fastest response between 10 AM and 10 PM. On match days, especially in the evenings, demand for support is higher and there may be a slight delay. In that case, send a detailed email and the team will get back to you as soon as possible.