Mellbet Privacy Policy — Your Data Is Safe With Us

About This Policy

Mellbet (mellbet.ws) is one of Bangladesh's most popular online betting and gaming platforms. We believe your privacy is a fundamental right, and we take every measure to protect your personal data.

This Privacy Policy tells you:

• The types of information Mellbet collects.
• How that information is used.
• Who your information may be shared with.
• How we protect your personal information.
• What rights you have.

This policy applies to all Mellbet services — including the website, mobile app, and any other digital platforms. By using Mellbet, you automatically agree to this Privacy Policy.

Types of Data Collected

Mellbet collects two types of information — what you provide directly and what is collected automatically.

Personal Information (Provided Directly by You)

• Full Name & Date of Birth
• Email Address & Phone Number
• Residential Address
• National ID or passport number (for KYC verification)
• Payment Details (bKash/Nagad/Rocket number)
• Username & Password

Automatically Collected Information

• IP Address & Device Information
• Browser Type & Version
• Which pages you visited on the site and how long you spent on them
• Betting History & Transaction Records
• Login Time & Location

How We Collect Information

Mellbet collects your information through several methods. Each is explained in detail below:

1. At Registration

When you create a Mellbet account, you'll need to provide certain required details — without them, registration cannot be completed.

2. While Using Our Services

When you place bets, play games, or make transactions, that information is automatically recorded in our system. This is essential for security and fraud prevention.

3. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience and keep you logged in so you don't have to sign in every time.

4. During the Verification Process

Documents you submit during KYC verification are retained on file. This information is part of our legal compliance obligations.

How Your Information Is Used

Mellbet uses your data only for specific, defined purposes. We never use your information for anything beyond what is necessary.

• Account Management: To ensure secure registration, login, and account protection.
• Service Delivery: To process bets, gaming activity, and payments.
• Contact: For important updates, transaction confirmations, and customer support.
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Legal Obligations: To comply with KYC and AML regulations.
• Service Improvement: To improve your experience and develop new features.
• Personalized Offers: To offer bonuses and promotions tailored to your preferences (you can opt out of this at any time).

Who We Share Information With

Mellbet never sells your personal data. However, information may be shared in the following specific circumstances:

Service Partners

Limited data may be shared with trusted third parties for payment processing, technical support, and fraud prevention. These partners are contractually required to comply with our privacy policy.

Legal Authorities

If Mellbet receives a valid order from a court or government authority, it may disclose information as required by law.

Business Changes

In the event of a merger or acquisition, user data may be transferred to the new entity. You will be notified in advance if this occurs.

What Are Cookies and Why We Use Them

Cookies are small data files stored in your browser. Mellbet uses cookies to enhance your experience on the site.

Cookie Controls

You can delete or disable cookies from your browser settings at any time. However, disabling essential cookies may cause certain features of the site to stop working.

How Long We Retain Your Data

Mellbet does not retain your data longer than necessary. The general rules are as follows:

• Account Information: For as long as your account is active and for 5 years after closure (as required by law).
• Transaction Records: 7 years (in accordance with financial regulations).
• KYC Documents: 5 years after account closure.
• Cookie Data: 30 days to 1 year (depending on cookie type).

Security Measures

Technologies Mellbet uses to keep your information secure:

• 256-bit SSL/TLS encryption.
• Two-factor authentication (2FA) option.
• Regular security audits and penetration testing.
• Firewall & Intrusion Detection System.
• Restricted staff access — only authorised personnel can view your data.

Your Data Rights

You have the following rights regarding your data on Mellbet:

To exercise any of these rights support@mellbet.wsto send us an email. We typically respond within 30 days.

Strictly 18+

Mellbet's services are intended for individuals aged 18 and above. We do not knowingly collect data from minors.

If a minor accidentally creates an account and this comes to our attention, the account will be immediately closed and all collected data will be deleted.

If you believe a minor is using Mellbet, please contact us immediately.

About Changes

Mellbet reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

You will be notified by email in advance of any significant changes. Continued use of Mellbet after changes take effect will be considered acceptance of the updated policy.